Associate Principal – Program & Project Management

Overview

In this Technical Program Manager/Technical Business Analyst role, you will lead complex enterprise platform initiatives across Salesforce and Power Platform. You will work within the enterprise applications team to translate business needs into actionable technical delivery plans and ensure timely, budget-conscious outcomes. You’ll partner with architects, engineers, product owners, and senior stakeholders to deliver scalable, high-quality solutions that support critical business processes. This position offers impact through cross-functional collaboration and hands-on delivery of fintech-focused platforms and integrations.

Responsibilities

• Plan, execute and oversee enterprise platform initiatives (e.g., Salesforce and Power Platform) from inception to delivery
• Develop and maintain detailed program plans with timelines, milestones, dependencies, risks, and resources
• Coordinate internal technology teams and third-party vendors for successful execution
• Maintain program documentation (status reports, RAID logs, stakeholder communications)
• Ensure solutions meet enterprise quality standards (QA, UAT, security, compliance, performance, resiliency)
• Track progress against objectives and KPIs; manage scope, schedule, cost via governance
• Identify and mitigate technical/delivery risks; escalate issues as needed
• Collaborate with stakeholders to define success metrics and measure solution effectiveness
• Collaborate with business/tech to elicit and document requirements; translate into functional specs and acceptance criteria
• Develop user documentation and training materials for new systems and enhancements

Key requirements

• Five+ years of experience as a Technical Program Manager or Technical Business Analyst delivering enterprise technology solutions
• Strong hands-on experience with Salesforce (Sales Cloud/Service Cloud or platform capabilities) and/ or Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Experience with API-based integrations, enterprise systems, and cloud platforms
• Solid knowledge of Agile delivery methodologies and tools (e.g., JIRA)
• Excellent analytical, problem-solving, and communication skills with high attention to detail
• Ability to work with senior stakeholders and cross-functional teams in a complex enterprise environment
• Bachelor degree in computer science Information Technology Business Administration or a related field

• Stakeholder management
• Analytical thinking
• Communication
• Salesforce Sales Cloud/Service Cloud
• Power Platform (Power Apps, Power Automate, Power BI)
• API integrations

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