Service Advisor

Overview

In this Service Advisor role, you help customers with service inquiries and coordinate workshop bookings to keep the service bay running smoothly. You’ll act as the bridge between customers and technicians, ensuring efficient scheduling and clear communication. The position sits within a reputable automotive service organisation and offers a clear path to career progression. You’ll work in a fast-paced environment focused on service, repairs, diagnostics, MOT testing, and related workshop activities. This is a customer-facing role where your professionalism and organisational skills directly impact service quality and customer satisfaction.

Pay / Benefits

• salary: 30,000
• 22 days holiday plus bank holidays
• career progression
• benefits

Responsibilities

• assist customers with service enquiries
• manage and optimise workshop bookings
• facilitate communication between customers and technicians
• support service, repairs, diagnostics, MOT services as needed

Key requirements

• previous experience as Service Advisor/Service Receptionist/Service Administrator or similar
• driving licence (full, clean)
• strong organisational and administrative skills
• professional and approachable manner
• experience with German vehicles is beneficial

• professionalism
• approachability
• strong communication
• organisational skills
• booking and scheduling
• customer service systems (unknown)

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