EMEA Customer Operations Lead | Hybrid & Growth Focus

New Balance is seeking a Senior Customer Operations Manager to lead a regional team delivering best-in-class service across wholesale and consumer channels. You will champion a customer-focused culture, drive KPI/SLA performance, and coordinate with Logistics, Sales, IT and Finance to ensure smooth order-book conversion.

You will manage local warehouse activities (Iberia as applicable), develop team objectives, and mentor staff while operating within a hybrid model with on-site requirements in

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