Automation Architect — Customer Care & AI Ops

Perk is seeking a Business Automation Specialist – Customer Care to design and ship AI-enabled automations that reduce manual work and improve customer experiences. You’ll work across Make.com, Airtable, Zendesk, Claude, and APIs, delivering end-to-end solutions with strong testing and guardrails.

You’ll partner with Operational Excellence and Customer Care Leadership, owning projects from ideation to live production and ongoing optimization.

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