Customer Experience & Operations Leader

Company: Retail
Apply for the Customer Experience & Operations Leader
Location: London
Job Description:

Sainsbury’s is seeking a Lead Customer Experience Manager to drive exceptional in-store experiences across all touchpoints. You will lead a team of managers, plan for key trading events, and take ownership of store performance in the absence of the store manager.

You’ll coach, develop and empower colleagues to deliver high standards and efficiency, while focusing on inclusive leadership and employee relations.

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Posted: September 15th, 2026