Delivery Lead – Public Sector

• Contribute to business development by attending client and delivery meetings that surface or advance potential opportunities
• Take hands‑on delivery management responsibility for a portfolio of client accounts
• Provide independent assurance and oversight on separate client accounts, checking delivery quality, risk, and governance
• Maintain regular stakeholder engagement with associates and clients at least fortnightly
• Own monthly Customer Satisfaction (CSAT) and Associate Satisfaction (ASAT) measurement
• Champion esynergy brand representation across client accounts
• Lead weekly account planning and reporting
• Support resource forecasting and capacity planning
• Maintain delivery roadmaps using agile methodology
• Identify stakeholder maps and own RAID activity to uncover and
• Create completion statements, monthly value reviews, and monthly team health checks

Requirements

• Proven delivery experience in central government, local government, or a regulated public body
• Working knowledge of public sector frameworks, e.g. the GDS Service Standard, DDaT expectations, and standard business case and spend approval processes
• Experience with public sector procurement routes, e.g. G-Cloud and Crown Commercial Service
• Comfortable engaging senior public sector stakeholders
• Ideally holds, or is eligible for, the required security clearance
• Willingness and ability to work in a London hybrid arrangement

Core Competencies

Demonstrates expertise in delivery management within the public sector, focusing on client account oversight, stakeholder engagement, and risk governance. Proficient in agile methodologies and public sector frameworks, ensuring high-quality service delivery and customer satisfaction.

Highest-signal resume keywords

• Delivery Management
• Public Sector Frameworks
• Stakeholder Engagement
• Risk Governance
• Agile Methodology

Hard Skills

• Delivery Management
• Public Sector Procurement
• Risk Management
• Capacity Planning
• Stakeholder Mapping
• Quality Assurance
• Customer Satisfaction Measurement
• Value Reviews
• Completion Statements
• Monthly Health Checks

Soft Skills

• Client Engagement
• Communication
• Leadership

Certifications & Qualifications

• Security Clearance Eligibility

Industry Keywords

• Central Government
• Local Government
• Regulated Public Body
• Public Sector

Tools & Technologies

• Agile Methodology
• GDS Service Standard
• DDaT Expectations
• G-Cloud
• Crown Commercial Service

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