Frontline Customer Care Lead — Sales & Retention

Wrisk in the United Kingdom is seeking a Head of Customer Care to lead our frontline team as we scale. You will coach, motivate, and develop agents, ensure service levels and SLAs are met, and drive opportunities for new business and renewals while maintaining compliant processes.

You’ll partner with the Customer Care Manager and Trainer to shape reporting, forecast volumes, and a culture of high performance and customer-centricity across calls, chats, and emails, with a true hybrid work model.

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