Lead Service Desk Engineer – Mentor, Manage & Improve IT Support

Lorien in Altrincham is seeking an experienced Lead Service Desk Engineer to oversee daily service desk operations and mentor a team of engineers. You will ensure high-quality IT support across the organisation and act as a senior escalation point.

You’ll lead, coach and support engineers, manage queues, and collaborate with stakeholders to drive service improvements while handling on-site and remote support in a busy IT environment.

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