Digital Transformation Manager

• Work across Customer Sites using advanced data and technology to reduce administrative burden by automating back office systems




• Work with onsite management teams to improve data quality and usage for operational and client requirements




• Own and rethink back office processes to remove unnecessary paper processes and activity




• Support national project rollouts




• Deliver product roadmaps with the central operational systems team




• Ensure data and reporting are effectively used to improve service efficiency and performance




• Optimise efficiency through smarter use of existing systems and innovative new technology




• Develop and implement technology to digitise services and automate processes




• Support implementation of the digital training strategy and operational end‑user training




• Support service changes and routing improvements using spatial (GIS) technology




• Manipulate large datasets for service analysis and operational systems work

Requirements

• Proven experience in operational or analytical management supporting business change




• High problem-solving ability




• Ability to work independently




• Solid relationship management skills




• Excellent communication skills




• Strong data skills




• Experience using Excel/Google Sheets

Core Competencies

Demonstrates expertise in operational management and data analysis to enhance service efficiency through automation and innovative technology. Proficient in relationship management and communication to support business change and training initiatives.

Highest-signal resume keywords

• Operational Management




• Data Analysis




• Process Automation




• Relationship Management




• Communication Skills

Hard Skills

• Data Manipulation




• Process Improvement




• Service Efficiency Optimization




• Back Office Automation




• Spatial Technology (GIS)




• Large Dataset Analysis




• Product Roadmap Development




• Digital Service Implementation




• Excel




• Google Sheets

Soft Skills

• Problem-Solving




• Independence




• Collaboration

Industry Keywords

• Administrative Burden Reduction




• Data Quality Improvement




• Operational Systems




• Client Requirements




• Digital Training Strategy

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