Administrator

Customer Service AdministratorDesborough, NN14£13.50 Per Hour

We are looking for a customer-focused individual to join a busy team based in Desborough, NN14.

The role will involve answering emails (internal and external), dealing with customer and colleague queries and resolving effectively in a good timeframe. You will; be expected to collate accurate information on the systems.

You will be based in a busy transport hub where you will be responsible checking deliveries have cleared and investigate missing deliveries as well as chasing outstanding deliveries and liaising with the depots.

Days & Hours

Monday to Friday 08:00am – 17:00pm

Main Duties

• Answering emails from both internal and external personnel
• Problem solving for clients, customers, and internal departments
• Meeting client and customer expectations
• Resolving customer and client queries
• Providing reports in a timely manner
• Checking deliveries have cleared on the system and investigate any issues
• Chase outstanding deliveries

About You

• Excellent communication skills
• Customer service experience
• Ability to work in a fast-paced environment
• Experience using SAP
• IT literate; Microsoft Excel, PowerPoint, and Outlook
• Excellent attention to detail
• Good geographical knowledge
• Conscientious and hard-working
• Reliable with good timekeeping

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