Patient Care Advisor

Overview

In this Patient Care Advisor role, you support both clinical and administrative teams at a community GP practice. You will handle front-of-house tasks and back-office administration to ensure smooth patient journeys for a population of around 8,000. You work closely with the Practice Manager and clinical staff to maintain efficient, patient-centered services. You will contribute to improving access to care and maintaining high standards of confidentiality and professionalism. This is a friendly, supportive environment with opportunities to impact day-to-day patient care and administrative operations.

Responsibilities

• Greet patients and assist with their needs, including new registrations and signposting to appointments
• Manage reception duties, phone queue, mail, email, and online queries
• Coordinate appointment booking for primary and secondary care, and access to services
• Perform routine administration tasks (daily/weekly/monthly/quarterly) and maintain records
• Handle electronic pathology system tasks and requests for sick notes, appliances, and equipment
• Process and manage repeat prescriptions
• Maintain confidentiality and professional relationships with the Practice Team
• Support duty clinicians and ensure smooth first contact assessment workflows

Key requirements

• Ability to learn and adapt
• Experience in a GP practice (desirable)
• Experience in an administrative role (desirable)
• GCSEs in English and Maths (A-C) or equivalent
• UK professional registration and DBS check

• communication
• teamwork
• professionalism
• discretion/confidentiality
• electronic pathology system
• repeat prescription processing

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