Global Community Manager

Overview

As Global Community Manager at Wise, you will build and scale our community as a core content and advocacy channel. You will launch and shape presence across Reddit, Threads, WhatsApp Communities and more, turning engaged users into strategic storytellers. You’ll partner with product, marketing and support to ensure community insights inform content and product. This is a high-autonomy role with space to invent, rooted in Wise’s mission to simplify money for everyone, everywhere.

Responsibilities

• Launch and grow Wise’s community across Reddit, Threads, WhatsApp Communities and emerging platforms
• Build private, engaged communities for feedback and early product access
• Create community-first content and scale user-generated content with smart systems
• Surface user stories, pain points, and ideas to feed the content calendar
• Run initiatives like AMAs, feedback threads, beta groups and user spotlights
• Develop and scale community guidelines, moderation frameworks, and response playbooks
• Upskill customer support on social engagement to maintain consistency and humanity
• Own social listening and sentiment reporting and translate insights for leadership and product teams

Key requirements

• 3–5+ years in community management, social media or audience development, preferably fintech/tech/global brand
• Strong knowledge of Reddit, Threads, Discord and WhatsApp Communities and how brand voice differs per platform
• Experience with social listening tools (Brandwatch, Sprinklr, Pulsar or similar) and turning data into insights
• Ability to build scalable playbooks and frameworks, not just respond to individual posts
• Strong writing with a natural, conversational tone and authentic voice for Wise
• Comfort with building new initiatives in ambiguous spaces and staying calm under pressure

• relationship building
• strategic mindset
• clear and authentic writing
• social listening tools (Brandwatch, Sprinklr, Pulsar)
• community management across multiple platforms
• development of playbooks and frameworks

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