Senior UX Researcher (f/m/d)

Overview

In this role, you will lead strategic and tactical UX research to uncover user insights that drive product decisions. You’ll partner across Product, Design, Engineering, Data, and Customer-facing teams to plan and deliver impactful studies in a fast-moving environment. You’ll navigate ambiguity, manage multiple initiatives, and translate findings into actionable recommendations. This position offers meaningful work shaping customer-centric experiences and contributing to a collaborative, growth-focused culture.

Pay / Benefits

• Flexi-Week (four-day)
• Hybrid/remote working
• Monthly expense contribution and remote furniture package
• Health and wellbeing initiatives
• Awin Academy development trainings
• Peer-to-peer recognition programme

Responsibilities

• Lead end-to-end research projects from problem framing to synthesis and stakeholder alignment
• Plan and execute qualitative and quantitative studies (usability tests, interviews, surveys, workshops, behavioural analysis)
• Translate findings into actionable insights that inform product/business decisions
• Manage multiple research initiatives with prioritisation and momentum
• Collaborate with Product, Design, Engineering, Customer Success, and Commercial teams to identify opportunities
• Communicate findings to diverse audiences, including senior stakeholders
• Influence product strategy with evidence-based recommendations and champion customer needs
• Navigate ambiguity by defining approaches, next steps, and clarifying complex problems
• Support research operations, tooling, and best practices
• Maintain and contribute to an insights repository for accessibility and reuse
• Mentor colleagues and grow research maturity across the business
• Build strong stakeholder relationships to strengthen the voice of the customer

Key requirements

• 4+ years of UX Research experience in digital products or related fields
• Strong understanding of qualitative and quantitative methods and their appropriate use
• Ability to independently lead complex research projects end-to-end
• Comfort with ambiguity and ability to bring structure to unclear problems
• Excellent communication, facilitation, and presentation skills tailored to audiences
• Skilled at synthesising large amounts of information into clear insights and recommendations
• Confidence engaging with stakeholders and influencing decisions
• Prioritisation across multiple projects balancing business goals and customer needs
• Proactive, self-sufficient, and able to resolve blockers independently
• Strong organisational skills and attention to detail
• Curious and analytical, focused on understanding why customers behave as they do
• Passionate about user-centered products and embedding customer insight into decisions
• Thrives in fast-moving environments and can drive research forward when the path is not defined

• Excellent communication and facilitation
• Influencing and stakeholder management
• Curiosity and analytical mindset
• Qualitative and quantitative research methodologies
• Usability testing
• Interviews and workshops

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