Career Opportunities: Regional Manager – F&SS

Overview

As Regional Engineering Manager for the South East, you will drive the growth of contractual service income and oversee a regional engineering team. You will partner with customers to expand service offerings and ensure high-performance delivery that meets targets. You’ll manage PPM, first fix, and reactive billing to align with monthly P&L, while upholding G4S values and security standards. This role sits at the intersection of operations, account management and service delivery, offering impact across communities and clients.

Pay / Benefits

• Company car
• pension
• phone
• laptop
• 25 days annual leave (+ bank holidays)

Responsibilities

• Grow regional contractual service income through liaising with new and existing customers to expand service offerings
• Manage engineering performance to achieve 95% response targets to customers
• Manage PPM performance, ensuring 100% completion of scheduled works within month
• Oversee first fix performance and drive improvements
• Perform general performance management of a team of 12 engineers in line with G4S values and processes
• Oversee small works execution
• Manage reactive billing and planned works to meet monthly income targets (P&L)
• Conduct customer meetings and account management

Key requirements

• experience leading a team of engineers
• ability to manage P&L and billing processes
• strong customer liaison and account management skills
• track record of achieving performance targets (response, PPM)
• experience in a security/services environment is beneficial
• location in South East for travel to customers and base
• 40-hour week commitment

• customer focus
• stakeholder management
• strong communication
• PPM management
• first fix optimization
• reactive billing management

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