Strategic Service Delivery Lead – CSAT & Growth (Hybrid)

SoftwareOne is seeking a Service Delivery Manager to own the end-to-end service experience for key clients, ensuring services are delivered on time and to the highest quality standards. You will be the trusted partner, balancing customer satisfaction with delivery excellence and commercial impact.

You will lead cross-functional teams, manage SLAs and KPIs, monitor performance, drive continual service improvement, and identify opportunities to grow client engagements within a hybrid UK-based role.

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