Customer Experience & Remedial Works Coordinator

The Cala Group Limited is seeking a Customer Service Coordinator to support the delivery of a high-quality customer experience after handover of new homes. You will coordinate remedial works, manage a high caseload, and act as a key link between customers, contractors and internal teams.

In this busy role you will respond to customer enquiries, maintain CRM records, escalate issues as needed, and help drive customer satisfaction across our developments in Scotland and beyond.

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