Job Description
Warehouse ManagernnnA busy and fast-paced business with great benefits, opportunities for career progression and a friendly, hard-working team. Join BSS as Warehouse Manager and take overall responsibility for the safe, efficient and well-organised running of our Glasgow warehouse, transport and delivery operation.nnnThe RolennnAs Warehouse Manager, you'll have overall responsibility for the day-to-day operation of our busy Glasgow warehouse, ensuring we maintain the high standards of safety, service, accuracy and efficiency our customers expect.nnnYou'll lead and support the warehouse team, working closely with the Warehouse Supervisor, Sales Team and Drivers to ensure customer orders are picked, checked, loaded and dispatched accurately and on time.nnnYou'll also take responsibility for transport compliance and administration within the branch, ensuring relevant processes, records and documentation are maintained and that our delivery operation operates safely and compliantly.nnnThe role will involve overseeing the wider operation and coordinating people, processes and priorities, but you'll also need to be comfortable getting hands-on when required. Whether that's supporting the team during a busy period, helping resolve an operational issue or stepping in to ensure customer commitments are met, you'll lead by example and understand the importance of being visible and involved in the operation.nnnYou'll also head up health and safety for the branch, working with colleagues to maintain high standards, identify risks, investigate incidents and near misses, and ensure agreed processes and controls are consistently followed.nnnKey Responsibilitiesnnn*nnnTake overall responsibility for the day-to-day running of the warehouse and delivery operation, ensuring it operates safely, efficiently and in line with company standards.nnn*nnnLead, manage and develop the warehouse team, providing clear direction, support and accountability.nnn*nnnWork closely with the Warehouse Supervisor to coordinate workloads, order control and logistics planning across the warehouse and delivery operation.nnn*nnnEnsure customer orders are picked, checked, prepared and dispatched accurately and on time.nnn*nnnOversee order control, ensuring outstanding, priority and problem orders are identified, monitored and resolved promptly.nnn*nnnWork closely with the Sales Team to clarify order requirements, manage expectations and resolve operational issues.nnn*nnnCoordinate with drivers and the delivery team to ensure vehicles are loaded correctly, paperwork is accurate and deliveries are dispatched safely and on schedule.nnn*nnnOversee the receipt, checking and storage of incoming goods and maintain effective stock control and warehouse organisation.nnn*nnnTake responsibility for transport compliance and administration within the branch, ensuring relevant records, checks, documentation and processes are completed accurately and on time.nnn*nnnSupport the Warehouse Supervisor with logistics planning, including delivery priorities, vehicle utilisation, workload planning and resolving operational issues.nnn*nnnInvestigate and resolve issues relating to missing, damaged or incorrect products, escalating significant issues where appropriate.nnn*nnnMaintain high standards of housekeeping, stock accuracy and warehouse organisation.nnn*nnnTake overall responsibility for health and safety within the branch, promoting a positive safety culture and ensuring safe working practices are followed.nnn*nnnEnsure hazards, near misses and incidents are reported, investigated and followed up appropriately.nnn*nnnCarry out relevant safety checks, inspections and audits and ensure actions are completed within agreed timescales.nnn*nnnIdentify operational risks and implement practical measures to improve safety and efficiency.nnn*nnnSupport the training, development and performance management of warehouse colleagues.nnn*nnnLead by example and be prepared to work hands-on within the warehouse when operational requirements demand it.nnn*nnnIdentify opportunities to improve warehouse processes, order accuracy, stock control and delivery efficiency.nnn*nnnMaintain accurate records and ensure relevant warehouse, transport and compliance systems are kept up to date.nnn*nnnWork collaboratively with the wider branch management team to deliver excellent customer service and branch performance.nnnWhat We're Looking FornnnWe're looking for an organised, practical and confident leader who enjoys working in a busy operational environment and can take ownership of a warehouse and delivery operation.nnnThe ideal candidate will have:nnn*nnnPrevious management or supervisory experience within a warehouse, distribution, logistics or transport environment.nnn*nnnExperience of managing a warehouse team and taking responsibility for the performance and day-to-day operation of a warehouse.nnn*nnnStrong experience of warehouse operations, order control and logistics planning.nnn*nnnExperience coordinating deliveries, drivers or transport operations.nnn*nnnA good understanding of transport compliance, administration and operational record keeping.nnn*nnnA strong understanding of warehouse processes, goods-in, picking, dispatch and stock control.nnn*nnnA strong understanding of health and safety requirements and experience of promoting and maintaining high safety standards.nnn*nnnExperience investigating or managing workplace incidents, near misses and safety issues would be advantageous.nnn*nnnStrong organisational skills and the ability to manage multiple priorities in a fast-paced environment.nnn*nnnExcellent communication skills and the ability to build effective relationships with warehouse colleagues, drivers, Sales and the wider branch team.nnn*nnnStrong problem-solving skills and the confidence to make practical decisions when issues arise.nnn*nnnGood attention to detail, particularly when dealing with customer orders, stock, transport documentation and compliance.nnn*nnnThe ability to remain calm and effective when priorities change.nnn*nnnGood general IT skills and the ability to learn new systems quickly.nnn*nnnA willingness to be hands-on and get involved when the operation requires it.nnnExperience within builders' merchants, plumbing and heating, industrial distribution, wholesale or a similar environment would be advantageous. Experience with ERP, warehouse management, transport or order control systems would also be beneficial, although full training will be provided on BSS systems and processes.nnnThe Ideal CandidatennnThe successful candidate will be someone who can step back and manage the overall operation while knowing when to step in and get involved.nnnYou'll be confident managing people, setting standards and holding colleagues accountable, while also being approachable and willing to support the team when things get busy.nnnYou'll be comfortable balancing competing priorities across the warehouse, transport and Sales teams and will understand the importance of clear communication and effective planning.nnnYou'll have a customer-first mindset and recognise that a well-run warehouse and delivery operation is fundamental to delivering the service our customers expect.nnnMost importantly, you'll take ownership of the operation and lead by example, understanding that safety, compliance, accuracy, efficiency and teamwork are essential to a successful branch.nnnAbout UsnnnBSS Industrial is one of the UK's leading distributors of heating, pipeline, process and mechanical services equipment, supplying customers across the Building Services and Industrial sectors.nnnEstablished over 110 years ago, BSS became part of the Travis Perkins Group in 2010. Today, we have more than 60 BSS branches across the UK, supported by a National Distribution Centre at Lutterworth and a National Tube Distribution Centre in Coventry.nnnWe have a wealth of experience across our business, from technical support and customer care to product engineering and design, alongside our market-leading own brand, BOSS.nnnAt BSS, our people are at the heart of what we do. We work hard, support each other and take pride in delivering an excellent service to our customers. As part of the wider Travis Perkins Group, there are also plenty of opportunities to develop your skills and progress your career within a large and growing organisation.nnnWhat We OffernnnIn return for your hard work and commitment, you'll have the opportunity to develop your career within a supportive team and a well-established business.nnnYou'll also have access to a range of benefits, which may include:nnn*nnnCompetitive salary.nnn*nnnAnnual colleague bonus.nnn*nnnContributory pension.nnn*nnnLife assurance.nnn*nnnSharesave scheme.nnn*nnnColleague discounts across the Travis Perkins Group, including Toolstation.nnn*nnnAccess to a wide range of online discounts covering everything from travel and airport parking to restaurants, cinemas and days out.nnn*nnnOpportunities for career development and progression across the wider Travis Perkins Group.nnnWe're driving to become a truly inclusive employer. We want everyone to be at their best, and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.nnnYou be you, it makes us, us.
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