Program manager

Overview

As Program Manager at JKR, you drive multi-project delivery across the Design Hub, preserving creative intent and ensuring timely, high-quality outcomes. You’ll collaborate with Client Services to deliver a consistently excellent client experience and foster cross-functional partnership to unlock great creative work. You’ll lead planning, coordination, and stakeholder management to balance creativity with commercial effectiveness. This role offers impact across channels and opportunities to shape branding outcomes for diverse clients.

Pay / Benefits

• Competitive salary
• Hybrid working policy
• Bupa Healthcare including dental
• Classpass credits
• Group personal pension
• 25 days holiday plus festive closure

Responsibilities

• Inspire client confidence through effective project delivery across channels
• Analyze briefs and manage multiple timelines across clients to meet deadlines
• Preserve creative intent and ensure alignment across mediums
• Partner with the team to drive studio delivery and manage client expectations
• Collaborate with Creative Services to source right talent and expertise
• Proactively manage internal and external communications across teams and priorities
• Offer ideas to address client challenges with a brand-focused approach
• Anticipate client needs and strive to exceed expectations
• Drive efficiency and profitability while maintaining high creative output
• Motivate and support internal teams, manage conflicts, and adapt to change

Key requirements

• Proven program/project management experience in branding or creative agency environments
• Track record managing multiple concurrent projects and client relationships
• Strong understanding of creative processes and maintaining intent across channels
• Experience partnering with Client Services to manage client expectations
• Excellent communication skills with ability to adapt to audiences and seniority
• Strong organisational and coordination skills with attention to planning across workstreams
• Commercial awareness including quoting, resourcing, and budget/profitability management
• Ability to navigate conflict calmly under pressure and manage change
• Strong relationship-building skills with internal and external partners
• Genuine passion for branding and curiosity about client industries

• communication
• adaptability
• relationship-building
• conflict management
• collaboration
• active listening

…