Client-Centric Service Delivery Manager (Hybrid)

Natilik is seeking a Service Delivery Manager for a 12-month fixed-term contract in London, hybrid with 2 days in the office. The role focuses on managing contracted deliverables, SLAs, and client reporting, acting as the primary escalation point for service-related issues.

The ideal candidate has 2 years of client-facing service delivery experience, ITIL foundation preferred, and solid Microsoft Office skills. The position offers a clear career path within Natilik’s managed services framework.

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