Remote Service Manager, Mental Health Helpline

Bradford District and Craven Mind is seeking an experienced Service Manager to lead the delivery, development and ongoing improvement of Guide-Line, the confidential telephone and live chat helpline for Bradford District and Craven. This 12-month maternity cover role involves supervising a remote team, ensuring high-quality service delivery and driving continuous improvement.

You will work closely with the Head of Service to monitor performance, use data to demonstrate impact, and foster a

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