Lead Service Desk Engineer — Tech Lead & Team Mentor

Lorien Impellam is seeking a Lead Service Desk Engineer in Altrincham to oversee the service desk, mentor engineers, and ensure high-quality IT support across the organisation.

You will manage ticket queues, act as escalation point, coordinate onboarding/offboarding, and work on infrastructure projects with internal teams. This hands-on leadership role combines technical depth with people management and a focus on delivering an excellent end-user experience.

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