Ops Team Lead: Reliability & Incident Management

Complexio, the intelligence layer for enterprise AI, is seeking an Operations Team Lead to own production. You’ll lead operational excellence across all live customer-facing systems, ensuring reliability, observability, and scalable processes.

In this hands-on role, you’ll shape processes, lead incidents, build the team, and move from reactive firefighting to proactive reliability engineering. You’ll design on-call rotations, define escalation paths, and raise the bar on operational discipline.

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