Customer Operations Leader: Coach, Resolve & Elevate CSAT

Marks & Spencer plc is seeking a capable Customer Service Team Leader to coach a team of 12 Customer Advisers in a hybrid working environment at our Salford site. You will drive performance, deliver service excellence and resolve complex issues with a customer-first approach.

You’ll be an inspiring leader, shaping a high-performing culture, managing KPIs, and collaborating across teams to protect the brand and ensure smooth daily operations.

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