Senior Complaints Team Lead – Customer Care & Compliance

MJ Quinn is seeking an experienced Customer Service Team Leader to head the Complaints Department. The role focuses on delivering fair, timely outcomes and leading a high-performing team of Complaints Advisors within a regulated environment.

Salary £34,000 per annum, 37.5 hours per week, with rotating shifts between 8:00am and 8:00pm. You will coach, monitor performance, manage escalations, and drive continuous improvement in customer outcomes.

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