Service Desk Transformation Leader

Big Red Recruitment is partnering with a Reading-based B2B SaaS business to appoint an experienced Service Desk Manager. You will own the customer-facing support function, define a future strategy, and drive smarter operations through AI, automation, self-service and data-driven service management.

You will lead a team, shape a transformation roadmap, and collaborate with cross-functional peers to deliver proactive service and measurable performance improvements.

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