Radiology Service Manager

Detailed job description and main responsibilities

Please see attached job description and person specification for a full list of duties and responsibilities.

Person specification

Qualifications

Essential criteria

• Degree-level qualification or equivalent knowledge and experience.
• Evidence of continuing professional development.

Desirable criteria

• Postgraduate management or leadership qualification.
• Recognised project or improvement qualification.

Experience

Essential criteria

• Significant operational management experience in healthcare.
• Experience of managing and leading high-performing teams.
• Experience of Radiology booking, administration and patient access services.
• Experience of managing budgets and resources.
• Evidence of effective working relationships with clinicians and multidisciplinary teams.
• Track record of supporting innovation and service improvement.

Desirable criteria

• Substantial management experience at Band 7 or equivalent, with responsibility for complex services and senior decision-making.
• Experience of managing multi-site services and responding to significant operational pressure
• Experience of leading complex transformation, recovery or productivity programmes.
• Experience of business-case development, contracting, outsourcing or insourcing.
• Experience of governance, risk, incidents and complaints at senior level.

Knowledge

Essential criteria

• Comprehensive understanding of Radiology operations, patient pathways and diagnostic performance standards.
• Knowledge of NHS operational, performance and quality frameworks.
• Understanding of HR processes, workforce planning and rota management.

Desirable criteria

• Detailed knowledge of financial management, demand and capacity modelling and productivity improvement.
• Knowledge of digital transformation, service redesign and benefits realisation.
• Understanding of system working, commissioning and provider collaboration

Skills and Abilities

Essential criteria

• Excellent written and oral communication skills.
• Strong analytical and problem-solving skills.
• Ability to interpret and present complex data clearly.
• Effective influencing, collaborative working and ability to hold others to account.
• Ability to respond flexibly to changing demands.
• Computer literate and able to champion use of IT.

Desirable criteria

• Ability to communicate highly complex, sensitive and contentious information using negotiation and diplomacy.
• Ability to make independent senior operational decisions in pressured and ambiguous situations.
• High-level financial, business planning and commercial skills.
• Ability to lead complex change across professional and organisational boundaries.
• Advanced demand and capacity, performance-recovery and project-management capability.

Personal Attributes

Essential criteria

• Proactive and able to use own initiative.
• Takes ownership and accountability and is driven by delivery.
• Collaborative team player who can inspire their team
• Flexible and responsive approach.
• Promotes equality, diversity and inclusion.

Desirable criteria

• Visible, compassionate and inclusive senior leader with high emotional resilience.
• Able to sustain focus on complex and challenging issues over extended periods.
• Credible and confident when representing the service at senior forums.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

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