Housing Condition & Dispute Resolution Leader

Riverside is seeking a Housing Condition & Dispute Resolution Manager to lead a multi-site team and deliver high-quality services aligned with the Homes Strategy. The role requires strong leadership, policy development and a proactive, customer-focused approach.

You will oversee Disrepair activity, Stock Condition surveys, risk management and contract governance, provide technical guidance to Asset Services, manage complaints, and engage external stakeholders to drive continuous service

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