Guest Experience Director – Luxury Boutique Hotel

At Sloane is seeking a Guest Relations & Guest Experience Manager in London. You will own the guest journey from initial enquiry to post-stay, building relationships and ensuring exceptional service across all guest-facing areas.

You will work closely with Sales, Marketing and PR to raise the hotel’s profile, manage VIP arrivals, and act as senior on-site leader in the General Manager’s absence. Evening, weekend and bank holiday availability is required.

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