Help Desk Team Lead – Multi-Site IT & Cloud Support

Criterion Hospitality is seeking an experienced Helpdesk Team Lead to guide our IT support across offices, hotels and construction sites. You will collaborate with the IT team, prioritise workloads and take ownership of key systems to ensure reliable, secure service.

You will lead on Microsoft 365 administration, Windows server environments and cloud services, while implementing RMM, MFA and SSO to safeguard the business. Strong leadership and communication are essential.

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