​​​​​​​Director of Sales & Patient Services – Private Healthcare

Overview

In this hands-on, sales-led leadership role you drive the private hospital’s patient sales journey from enquiry to treatment. You own conversion, revenue and the performance of a 17-person sales team, collaborating with clinicians and marketing to optimize the patient experience. You will closely manage KPIs, coaching and accountability to deliver commercial growth. The role offers strategic influence in a patient-centered, high-value healthcare environment with a focus on converting inquiries into paid treatment.

Pay / Benefits

• bonus

Responsibilities

• Lead and develop a 17-person sales team
• Own sales performance, conversion and revenue
• Improve conversion from enquiry to paid treatment
• Analyse sales data to identify opportunities and underperformance
• Establish KPIs and accountability across the team
• Coach the team to raise individual and collective performance
• Ensure effective handling of patient enquiries to maximise opportunities
• Build relationships with consultant surgeons and clinical stakeholders
• Collaborate with marketing and leadership to maximise opportunities
• Improve sales processes and the patient journey
• Provide reporting and commercial insight to senior leadership

Key requirements

• Senior sales leadership experience in direct-to-consumer environment
• Experience selling high-value healthcare treatments directly to patients/consumers
• Experience in private healthcare or similar high-value consumer healthcare
• Proven track record of leading sales teams against KPIs and revenue targets
• Strong history of improving sales conversion and commercial performance
• Understanding of sales pipelines, conversion metrics, and patient journey
• Experience working with clinicians or clinical stakeholders
• Hands-on leadership style with accountability for revenue performance
• Excellent communication, influencing, and relationship-building skills

• strong communication
• leadership
• analytical thinking
• sales analytics
• pipeline management
• KPIs and performance reporting

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