Used Car Sales Manager

Overview

As Used Car Sales Manager at Jaguar Landrover West London, you lead a premium automotive sales team to deliver exceptional customer service and strong financial results. You will mentor staff, set targets, and ensure FCA compliance while overseeing showroom operations from valuation to presentation. You work closely with the divisional buyer and workshop teams to maintain high marketing standards and stock readiness. This role offers leadership visibility, hands-on coaching, and an opportunity to shape a top-tier dealership experience within a thriving franchise.

Pay / Benefits

• Competitive salary with progression
• Generous annual leave
• Enhanced family leave (maternity/adoption and paternity)
• Techscheme discounts
• Eyecare vouchers
• Smart Health – 24/7 GP services

Responsibilities

• Manage the full sales process from web inquiry to showroom contact
• Lead and develop staff through 1:1s, training, and performance reviews
• Set and track department targets and brand KPIs
• Oversee vehicle purchasing and up-to-date stock pricing
• Ensure FCA compliance within the Sales Department
• Own customer satisfaction and showroom presentation across the vehicle journey
• Coordinate with prep Technicians, detailers, and photography team to meet marketing standards
• Oversee day-to-day showroom operations including valuations and imaging

Key requirements

• Experience in a premium automotive environment
• Proven track record in transactional sales and exceptional customer service
• Experience leading a motivated team and getting peak performance from staff
• Ability to monitor financial performance against budget and address shortfalls
• Understanding of finance and insurance product regulations
• Excellent communication and negotiation skills
• Full UK driving licence

• customer focus
• leadership and coaching
• communication
• FCA compliance knowledge
• finance and insurance product regulations
• stock pricing and vehicle purchasing

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