Campus – Full Time – Product Manager – 2027 (UK – London)

Overview

As a Sr. Associate Digital Product Manager within Enterprise Technology Services, you join a graduate program to help shape product and platform initiatives that enhance customer and colleague experiences. You will work with cross-functional teams to translate insights into opportunities, define success metrics, and support decisions that create measurable value. The role emphasizes collaboration, data-informed decisions, and responsible AI use to improve journeys. This is a growth-focused, high-impact entry point into product leadership at Amex.

Responsibilities

• Support product strategy, discovery, and roadmapping with cross-functional partners
• Frame problems, define opportunities, draft requirements, user stories, acceptance criteria, and solution concepts
• Conduct customer discovery, user research, usability testing, and synthesize insights
• Assist prioritization using value, feasibility, risk, effort, and data evidence
• Define outcomes, KPIs, dashboards, launches, and learning plans with analytics teams
• Analyze data to identify opportunities to improve experiences
• Collaborate across product, engineering, design, analytics, risk, security, operations, finance, and business teams
• Explore AI or automation opportunities with responsible AI and human-in-the-loop practices

Key requirements

• Demonstrated interest in technology, product management, digital products, customer experience, AI-enabled products, data-informed decision-making, or enterprise platform concepts
• Strong analytical and problem-solving skills with data interpretation and hypothesis development
• Strong written and verbal communication for technical and non-technical audiences
• Ability to collaborate effectively within cross-functional teams and build stakeholder relationships
• Experience through coursework, projects, internships, or activities demonstrating leadership, customer focus, and data literacy

• Strong communication skills
• Collaboration and teamwork
• Leadership and ownership
• Agile, Lean, Scrum, Kanban familiarity
• Experience with roadmaps, user stories, backlog prioritization, sprint planning, demos, retrospectives
• User research, usability testing, journey mapping

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