Overview
In this role you will lead a large, multi-venue hospitality operation within one building, owning the guest experience, culture, and commercial performance. You’ll manage diverse spaces and independent kitchen operators, ensuring cohesive standards and a seamless guest journey. The role combines floor presence with strong financial oversight, including P&L, budgets, and forecasting, while driving events and steady daily trade. You’ll shape the operation and lead cross-functional collaboration to deliver a premium, high-volume experience.
Pay / Benefits
- bonus
Responsibilities
- Own day-to-day operation across multiple concepts and spaces
- Manage people, culture, guest experience, and standards
- Own P&L, budgets, forecasting, labour, GP and revenue
- Coordinate relationships among independent kitchen operators to run the building as one
- Drive events, private hire, and busy everyday trade
- Ensure compliance, licensing, and H&S
Key requirements
- Experience leading large, high-volume, operationally complex hospitality businesses
- Strong commercial acumen and P&L ownership
- Excellent people leadership and culture-building skills
- Proven ability to manage multiple revenue streams and spaces
- Comfortable in late-night, high-energy environments
- Strong in compliance, licensing and H&S
- Natural host with genuine passion for hospitality
- strong communication
- relationship-building
- collaboration
- P&L management
- budgets and forecasting
- labour planning
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