Resident Services Performance & Improvement Lead

Coventry City Council is seeking a Resident Services Assurance & Improvement Officer within the Customer Services function. This is a 1 x 12-month full-time fixed-term contract. The role focuses on turning complex information into meaningful insights, improving resident services, and ensuring high standards of performance and accountability.

You will work across performance measures, governance, and programme delivery, using data to support decision making and drive improvements for residents.

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