1st Line Service Desk Technician – Customer Support

Appello UK is seeking a customer‑focused Service Desk Technician (1st Line) to be the initial contact for digital support queries. You will log, triage and manage cases, provide first‑line troubleshooting and engage with customers to ensure a smooth, empathetic support experience.

The role is office‑based in New Milton, Hampshire, 35 hours per week (Mon–Fri, 9am–5pm with 1 hour lunch). Salary is £25,500 per annum. Pre‑employment screening applies, including DBS checks and references.

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