Customer Complaints Advisor

You’ll investigate customer complaints and concerns, working with colleagues across the business to deliver fair, professional, and timely resolutions.

Key Responsibilities

• Manage your own caseload of customer complaints
• Communicate with customers by phone and email
• Gather information to fully understand and investigate issues
• Liaise with teams across the lettings business
• Provide clear, professional, and empathetic responses both verbally and written
• Identify appropriate solutions and goodwill gestures where required
• Deliver a positive customer experience, even when issues arise
• Previous customer service experience
• Confidence handling sensitive conversations professionally
• Excellent written and verbal communication skills
• Strong problem-solving and investigative abilities
• Good organisational, time-management and multi-tasking skills
• A positive attitude and willingness to learn
• The ability to work independently and as part of a team

Previous experience in lettings, property management, or complaint handling is helpful but not essential, as full training will be provided.

Do you want a Career in Property with the UK’s Largest Property Services Group? Do you enjoy helping people, solving problems, and delivering excellent customer service? If you’re naturally curious, a strong communicator, and motivated to find the best outcome for customers, we’d love to hear from you.

Location: Annesley, Nottingham

Salary: £25,000 starting salary

Benefits

• Birthday Day Off
• Career Progression
• Industry Qualifications with Salary Increase
• £1,000 salary increase on successful qualification completion
• Clear career progression opportunities
• Pension scheme
• Cycle to Work scheme
• Perks at Work discounts on shopping, travel, entertainment, and more
• Supportive and inclusive team environment

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