Customer Service Apprentice

About the Role

This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification. As a Customer Service Apprentice, you will be working within our Key Accounts customers services team, servicing some of our biggest customers, and you’ll also be a support to the Reception team where you will be welcoming visitors to our business, playing a key role in delivering exceptional front-of-house service.

What You’ll Be Doing

• Carry out all customer services administration such as sales order processing and invoicing
• providing information relating to deliveries and stock availability to meet customer specific requirements
• ensuring queries are dealt with efficiently and quickly and customer expectations are met
• Order book management, including updating customers of any changes, managing back orders and liaison with the warehouse/ stock controllers
• Support the reception team with cover, and carry out standard reception duties to cover breaks and planned periods, ensuring we deliver an excellent visitor experience
• Learning about customer service best practices and office operations

What You’ll Gain

• A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service Development of communication, organisational, problem solving and administrative skills
• A supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Development of communication, problem-solving, and organisational skills
• In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.

#J-18808-Ljbffr…