Career Opportunities: Software Support Engineer/Professional Services Engineer

Overview

As a Professional Services Engineer, you will design and deploy customised monitoring solutions for clients, ensuring seamless integration with their systems. You will act as a trusted advisor to maximise value from our products, lead deployments, and provide training and ongoing support. This role blends hands-on engineering with strategic guidance to improve client outcomes and system resilience. You will work closely with cross-functional teams from Leicester, contributing to a mission of advancing community safety through innovative monitoring technology.

Pay / Benefits

• 25 days annual leave plus bank holidays
• Option to buy 5 additional days
• Pension scheme
• Life insurance (Death in Service)
• Company sick pay
• Perks at Work benefits portal

Responsibilities

• Gather client requirements and design customised solutions
• Install, configure and deploy products in client environments
• Assist with data transfer to new solutions
• Integrate products with client systems and applications
• Improve application availability and customer experience
• Provide client training on product usage
• Diagnose and resolve technical issues during implementation and post-deployment
• Oversee project timelines and deliverables
• Stay current with product features and industry practices
• Act as trusted advisor, providing strategic guidance and best practices
• Conduct progress updates and post-implementation reviews with clients
• Escalate and coordinate with development/support teams to resolve issues
• Collaborate with development team and automate deployment, monitoring and resiliency

Key requirements

• Proven track record delivering complex technical solutions, especially with endpoint security products
• Software debugging skills
• Knowledge of web technologies, APIs and data integration
• Solid understanding of system architecture, network protocols and Google Cloud Platform
• Experience with infrastructure security
• Desirable: SaaS-based security and/or endpoint agent troubleshooting
• Understanding of data classification and DLP policy design
• Experience with server configuration automation (Ansible / Terraform)
• Scripting skills (Python / Bash)

• Excellent communication and presentation skills
• Problem-solving and analytical thinking
• Customer service orientation
• Endpoint security solutions
• Web technologies and APIs
• Data integration techniques

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