Account Manager

Overview

In this role you will be a trusted advisor helping SMEs access flexible financing and achieve their goals. You’ll own the end-to-end customer journey, from onboarding to retention, while delivering exceptional service and driving revenue. You will work in a fast-growing team that values consultative selling and strong relationships. Your impact comes from turning product complexity into clear solutions for small businesses, backed by a mission to support one million SMEs.

Pay / Benefits

• Flexible working hours
• Medical insurance from Vitality
• Private GP service
• 25 days’ holiday and birthday day off
• One-month fully paid sabbatical after four years
• Employee equity incentive scheme

Responsibilities

• Convert prospects into customers and maximise revenue
• Manage onboarding and nurture a portfolio of existing customers
• Own end-to-end customer journey and ensure service levels exceed expectations
• Build and maintain long-lasting relationships with SMEs
• Explain complex products and tailor solutions to customer needs
• Collaborate with team members to improve conversion and service
• Achieve and exceed KPIs for individual and team performance

Key requirements

• Proven customer relationship management experience
• Consultative sales skills to match products to customer needs
• Experience explaining complex products to customers
• Strong track record of meeting/exceeding KPIs
• Excellent communication skills and telephone manner
• Growth mindset with collaboration across teams
• Bonus: experience in financial services
• Bonus: compliance and call QA experience
• Bonus: understanding of the lending/loan market

• Strong communication
• Relationship-building
• Customer-centric mindset
• Results-driven
• Collaborative teamwork
• Adaptability

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