Product Support Engineer

Overview

In this role you will provide through-life support for complex defence systems within Thales Service Operations, focusing on Crowsnest-related missions. You will work with engineering, programme stakeholders and customers to keep systems operational, secure and maintainable. The position offers scope to influence product improvements and serve as a technical authority across lab, network and field support. This is a hands-on, impact-driven opportunity in a demanding, security-sensitive environment.

Pay / Benefits

• private medical insurance
• buying or selling annual leave
• cycle to work scheme
• employee discounts
• volunteering day
• stocks and shares

Responsibilities

• Act as a focal point for engineering and technical support queries on supported products and systems
• Provide technical guidance to engineering teams, programme teams, manufacturers, repair organisations and customers
• Support fault investigations, diagnostics, repairs and corrective actions
• Identify and implement design and supportability improvements across the product lifecycle
• Administer and maintain Battle Management Network (BMN) environments, security, updates and configuration control
• Maintain network integrity, access controls and accreditation requirements; support audits and corrective actions
• Maintain a safe, secure engineering laboratory environment and manage crypto related to Crowsnest lab
• Coordinate test rigs, lab infrastructure and shared resources; support procurement, calibration, maintenance and repair of equipment
• Provide customer-facing technical guidance and act as interface between engineering, support and customers
• Support risk, opportunity and obsolescence management; contribute to reliability and maintainability improvements
• Coach and share knowledge with colleagues and developing engineers

Key requirements

• Experience supporting complex electronic, networked or mission systems
• Strong hardware fault-finding and diagnostic skills
• Experience administering and maintaining secure networked environments
• Knowledge of product support, service management and through-life support principles
• Experience working within engineering laboratories or test environments
• Understanding of configuration, asset and equipment management
• Strong stakeholder engagement and communication skills
• Ability to work independently and manage competing priorities
• Willingness to work from Crawley office 3-4 days/week
• Security Clearance (SC) required; UK Eyes Only; must be obtained before employment

• Stakeholder engagement
• Clear communication
• Adaptability
• Product support
• Service management
• Through-life support

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