Practice/Operations Manager

Overview

In this role you will oversee the day-to-day operations of two busy GP sites, partnering with the Business Manager to ensure resilient service delivery. You will lead HR, premises, and CQC-related governance, shaping the operational development of the practice. The role focuses on improving patient and staff experience through cross-site collaboration and continuous improvement. This is a two-site, UK primary care context with a strong emphasis on team work and professional standards.

Responsibilities

• Oversee day-to-day management of two busy GP sites in partnership with the Business Manager
• Lead on HR activities including recruitment, induction, training, supervision, appraisals, and leave monitoring
• Establish and drive a rolling programme of premises improvements
• Review and implement CQC policies and risk assessments
• Support cross-cover during annual leave or sickness and contribute to operational development
• Drive continuous improvement and shape the operational development of both practices
• Foster effective communication with staff, commissioners, and other stakeholders
• Ensure adherence to GMS contract requirements and governance standards

Key requirements

• Degree level education or comparable Management/Professional Qualification
• Experience in General Practice or Primary care and understanding of GMS contract requirements
• HR experience
• Desirable: flexible, proactive, prioritises workload, good team player and effective communicator

• flexible
• proactive
• prioritisation
• HR management
• policy development & risk assessment
• practice operations management

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