O2C Global Process Owner

Overview

In this Global O2C Process Owner role, you lead a critical end-to-end order-to-cash process within a multinational finance function undergoing a major transformation. You will shape the global process strategy, aligning design, data governance, and controls to enable a future-ready finance operating model. The position sits at the intersection of finance, systems, and transformation, driving standardisation, automation, and governance across regions. You will engage senior stakeholders and build a global community of process professionals to improve efficiency, control, and compliance.

Responsibilities

• Define and deliver the global process strategy aligned with the finance transformation roadmap and operating model
• Drive global process standardisation, governance, efficiency, and control across regions
• Own the global governance framework ensuring compliance with policies, authorities, audits and internal controls
• Establish and maintain process documentation, SOPs, control matrices, and governance standards
• Monitor KPIs, control effectiveness, and compliance metrics for audit readiness and continuous improvement
• Act as the accountable owner for key process controls and governance attestations
• Lead global process improvement initiatives focused on simplification, automation, and digital enablement
• Manage the process improvement roadmap with systems, technology, and transformation teams
• Develop reporting capabilities and embed new requirements into controlled, standardised processes
• Build relationships with global finance, technology, operations, and outsourced service delivery stakeholders
• Influence senior leaders to support process improvements and governance priorities
• Lead and develop a global community of process professionals and promote continuous improvement

Key requirements

• Qualified Accountant (ACA, ACCA, CIMA or equivalent) with significant senior finance or transformation leadership experience
• Deep understanding of end-to-end O2C process design, governance, standardisation in complex multinational settings
• Strong knowledge of internal controls, audit frameworks, risk management, and compliance
• Proven track record leading large-scale transformation and global standardisation in O2C
• Strong finance technology knowledge, ERP platforms, automation tools, and reporting solutions
• Excellent analytical and data-driven decision-making capabilities
• Proven ability to influence senior finance, technology teams, and service providers
• Experience leading teams or cross-functional global communities
• Strong communication, stakeholder management, and change leadership skills

• communication
• stakeholder management
• change leadership
• ERP platforms
• automation tools
• reporting solutions

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