Associate Customer Success Manager

Overview

In this role you will be a product expert helping top clients maximize impact using our suite of performance, creator, and advocate tools. You will balance proactive and reactive client engagement, guiding campaigns, and resolving product and feature requests. You’ll work closely with cross-functional teams to ensure customer success and retention while shaping scalable, data-driven outcomes.

Pay / Benefits

• Flexible Working with Responsible PTO
• Health and Wellness benefits incl. mental health support and gym reimbursement
• RSUs with 3-year vesting
• Free Coursera subscription and PXA courses
• Generous parental leave policy
• Technology stipend and internet allowance

Responsibilities

• Deliver world-class support to top clients
• Maintain a balanced proactive/reactive relationship with assigned accounts
• Monitor accounts, conduct regular check-ins, and build relationships
• Provide training, product support, and delegate tasks for technical issues and feature requests

Key requirements

• 2+ years in customer success or account management in affiliate or performance marketing
• Deep understanding of the affiliate/partnership ecosystem
• Bachelors Degree in Business, Marketing or related field
• Track record of stellar customer support
• Strong knowledge of the digital marketing ecosystem
• Initiative and flexibility
• Detail-oriented with strong prioritization
• Critical thinker and inventive problem-solver
• Professional interpersonal skills
• Enthusiastic team player
• Excellent time management and conflict resolution skills

• Interpersonal skills
• Conflict resolution
• Initiative
• Customer success
• Account management
• Training and product support

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