Strategic Customer Success Manager

Overview

As Strategic Customer Success Manager, you own a portfolio of multi-region enterprise agency accounts and act as a trusted advisor. You drive long-term expansion, value realization, and cross-market adoption, coordinating across internal teams to align strategy with client goals. You influence product roadmaps and GTM priorities through executive feedback, shaping the future of our enterprise motion. This role suits a strategic thinker who thrives on complexity and high-growth environments.

Pay / Benefits

• Competitive compensation package with equity
• Home office allowance for remote work
• Health care benefit and leisure time insurance
• Sports and wellbeing allowance

Responsibilities

• Own and execute the global strategy for select multi-market enterprise agency accounts
• Drive commercial success and growth through renewals and generating new business within parent organizations or across units
• Establish trusted, multi-threaded advisor relationships with senior stakeholders
• Collaborate with Sales and Strategic Agency Partner Director to map C-level stakeholders for global expansion
• Orchestrate long-term value realization and regional product rollout with cross-functional teams
• Act as internal hub to align teams for commercial growth plans and feed insights into global strategy
• Leverage executive feedback to influence product roadmaps and GTM priorities

Key requirements

• 3+ years of media agency client-facing experience
• Deep understanding of MarTech/AdTech and agency holding company ecosystem
• Experience in B2B SaaS account management or customer success with enterprise/global clients
• Cross-functional collaboration to deliver client value
• Proven ability to secure commercial success and navigate complex negotiations
• Professional demeanor with strong communication skills at senior levels
• Strategic mindset with ability to balance long-term planning and regional execution
• Builder’s mindset in a high-growth environment

• relationship building
• strategic thinking
• cross-functional collaboration
• MarTech/AdTech knowledge
• B2B SaaS account management
• cross-functional coordination

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