Thrive Group are delighted to be working with our client in Frome who are actively looking to recruit a Senior Service Advisor to join the team on a permanent basis. What you will be doing: Working closely with the Service Manager, Technicians Parts & Sales Departments, you’ll help ensure our customers receive a professional, efficient and friendly experience from the moment they book their vehicle in through to collection.
- Keeping customers informed about the progress of their vehicle and clearly explaining work completed, costs and any future requirements.
- Working with the Service Manager and Technicians to maximise workshop capacity and ensure work is scheduled effectively.
- Preparing estimates and ensuring all additional work is correctly authorised before being carried out.
- Identifying opportunities to recommend relevant maintenance, repairs, products and services in a professional and customer-focused way.
- Ensuring job cards, invoices, warranty documentation and customer records are accurate and complete.
What you will need to succeed:
- Knowledge of manufacturer warranty, goodwill and customer care procedures would be particularly beneficial.
- Previous experience in a Service Advisor, Senior Service Advisor, Assistant Service Manager or similar automotive aftersales role.
What you will receive in return:
- £35,360 per annum
- Monday to Friday 42.30 hours per week
What you need to do next: If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ thrivegroup.co.uk or contact me on 01225 632666 to discuss further. Thrive group are acting as an Employment Agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH
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