Director, Account Management

Overview

In this role you will own the accuracy and delivery quality of campaign setup while driving revenue targets. You’ll manage incentive programs and ensure processes are followed across the team. You will lead cross-region collaboration to scale agency partnerships, coach the team, and build trusted relationships with sales, agencies, and marketers. You’ll represent EMEA AM interests in global forums and translate strategy into quarterly plans. The role combines client leadership with people management in a fast-paced, transparent environment.

Pay / Benefits

• health, dental, and vision plans
• paid time off and flexible schedules
• retirement matching plans
• equity packages
• parential leave
• well-being allowance and wellness programs

Responsibilities

• Ensure precise campaign setup and delivery against revenue targets
• Own the setup and management of incentive programmes
• Lead collaboration with Technical Account Management on agency partnerships and marketplace initiatives
• Drive cross-sell and upsell opportunities through hands-on leadership and coaching
• Build and maintain senior relationships with agency and marketer stakeholders
• Foster trust and alignment with the Sales team for account strategy and go-to-market plans
• Represent EMEA AM perspectives in global forums and coordinate with regional leaders
• Act as primary contact for central teams rolling out global programs from an EMEA viewpoint
• Manage and develop a team of 4 Account Managers and 2 Associate Account Managers
• Translate strategy into actionable quarterly plans and monitor performance
• Cultivate a culture of accountability and continuous improvement

Key requirements

• 8+ years of experience in account management, campaign operations, or client services within adtech or programmatic media, including people management
• Strong ability to balance operational detail with commercial/strategic thinking
• Credibility in front of senior agency and marketer stakeholders in a customer-facing capacity
• Experience partnering with Sales and building trust across teams
• Excellent stakeholder management across regions and functions without direct authority
• Familiarity with agency partnerships; existing network is advantageous
• Strong communication and presentation skills for global forums

• stakeholder management
• leadership and coaching
• cross-functional collaboration
• adtech and programmatic media knowledge
• campaign operations and optimization
• invested in partnership management

…