Technical Account Manager

Overview

In this role you will steer multidisciplinary engineering teams to maintain and improve building services across a London portfolio. You will be the coordination point between the site team, partners, and projects, ensuring safe, compliant operations and 100% uptime. You’ll drive audits, maintenance planning, and service improvements while aligning with SLAs and KPIs. The position sits within JLL Workplace Management, offering exposure to landmark projects and cross-functional collaboration. This is a chance to shape efficient, safe facilities delivery for a major real estate portfolio.

Responsibilities

• Develop and sustain strong client relationships at all levels
• Plan, coordinate and execute quarterly business reviews (QBR) for the region
• Act as point of escalation for engineering matters, coordinating with Senior FMs
• Build and oversee audit and quality management procedures and close out audit actions
• Oversee Planned and Reactive maintenance for assets in the CAFM system per client regime
• Ensure subcontractors are pre-qualified to perform works
• Analyse PPM and asset data to identify efficiency and growth opportunities
• Ensure compliance logs are up to date and premises risk matters are resolved promptly
• Coordinate statutory inspections with client and internal teams
• Complete internal audits in line with Integral policies
• Provide subcontractor control for site-wide FM operations
• Analyze service failures and implement resilient remedial actions
• Maintain service levels per contract SLAs and monitor monthly PPM work orders
• Provide quarterly financial reports on contract performance
• Oversee project delivery to enable timely invoicing and manage WIP within budget
• Report to Account Director on financial position and contract provisions
• Communicate clearly about parts and challenges to keep customers updated
• Support site sustainability requests and staffing requirements for contract completion
• Coordinate near-miss, incidents and accident reporting within area
• Ensure training requirements per contract are completed

Key requirements

• Strong management experience in Building Services
• Excellent communication across all staff levels
• Ability to operate and investigate CAFM systems
• Technical understanding of HVAC systems
• IOSH Accredited
• Strong professional presence with written and oral communication
• Ability to lead and direct a team of technicians/operatives
• Ability to work under pressure with good organisational and time management
• Process-driven with focus on continuous improvement
• Experience in a hard FM services delivery organisation
• Expert skills in MS Office and MS SharePoint

• communication
• leadership
• commercial mindset
• CAFM systems
• HVAC systems
• MS Office

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