Application Support Engineer – trading systems

Overview

In this role you will provide high-level support for a market-leading trading system used by banks and institutional traders. You will work within a fast-paced, cross-functional team to resolve order-entry, risk, and connectivity issues, while improving support processes. You’ll coordinate deployment for new customers and help install software enhancements, contributing to a fintech award-winning company. This is a client-facing role with tangible impact on trading operations.

Pay / Benefits

• up to 65,000 base salary
• ~10% bonus
• healthcare
• pension
• 25 days holiday

Responsibilities

• Respond to client support requests promptly
• Support customers on order entry, risk management, and exchange connectivity
• Analyze complex order and trade histories
• Identify solutions for issues under investigation or resolution
• Improve documentation of support policies and procedures
• Coordinate deployment and configuration for new customers
• Manage distribution and installation of software enhancements

Key requirements

• 3+ years experience supporting real-time trading systems with end-to-end application support
• Experience with electronic exchanges such as Liffe, Eurex, LSE, Euronext, CME, or ICE
• Intermediate knowledge of Linux tools (bash, vi, less, grep)
• Knowledge of Excel and case management tools
• STEM Degree

• Customer-focused communication
• Problem solving
• Cross-functional collaboration
• Linux (bash, vi, less, grep)
• Exchange connectivity experience
• Real-time trading systems support

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