Customer Success Manager – MIS Systems An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.We are looking for individuals with experience of using school MIS systems, for example, exams officers, timetablers or school data managers who are seeking a career change.It is important that candidates are high motivated, positive and willing to learn and adapt as the software changes and improves.Job FunctionsAct as a Customer Success Manager for schools that go live applying your knowledge of the Bromcom product to online and onsite support for new users; covering items such as set up and configuration, report building, general setup and best practiceOn an ongoing basis, provide an enhanced advice and consultancy service to large MAT or LA customers on how to best use BromcomAct as a point of knowledge for your customersManage your own calendar to ensure that your time is spent where neededProvide experience, knowledge and support where neededConduct health checks and other proactive investigations on your sitesThe role does involve some travel, depending on where the customers are. This would be discussed as part of the recruitmentWork with the wider business at Bromcom to promote software enhancement, customer success, and engagementRequired skills / experience:Bromcom MIS Systems exposureExcellent communication and presentation skillsAbility to learn and adapt as software changesSelf-organised and a self-starterExcellent people skillsDesired Experience:Working in or with schools, for example in a data manager, timetabling, or technical support / training capacity. xwwtmva Used to keeping up to date on developments in the UK Edtech space e.g. AI, DfE and other statutory changes.Bromcom is an equal opportunities employer…