Customer Service Agent
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Full Time – Fixed Term (3 Months)Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team.If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.As a Customer Service Agent , you will play a vital role in supporting customers and guiding them towards the right solutions. You’ll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner.This is a full time, 37,5 hours per week (working shifts between8am – 8pm Monday to Friday)This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.What You Will Be Doing:Handling inbound customer callsTaking and processing payments accuratelySupporting customers with applications and account queriesManaging sensitive or difficult conversations with confidence and empathyUpdating customer records using internal systemsWhat We Are Looking For:Experience handling and resolving challenging customer situationsExcellent communication and listening skillsStrong organisational and time management abilitiesConfident using Microsoft Office applicationsA professional and friendly phone mannerAble to work independently as well as part of a teamWhat’s in It for You?Supportive, dynamic and friendly teamCompetitive annual leave: 25 days annual leave plus bank holidays.Enhanced maternity/paternity packages (eligibility criteria apply)Pension schemeAccess to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeingWork-life balance with only 1 in 3 Saturdays required.Shifts between 8am and 8pm, Monday to Friday.Ongoing training and support to help you maximise your potential.Who We Are:Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. xwwtmva In addition the post holder is expected to keep the Company updated if their personal circumstances change.
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